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  Public Ticket #2667159
Top Hat Left Button
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  •  2
    Becca started the conversation

    Hello, I have a top hat button on the upper left of the page called (Current Family Resources). After doing a word press update this appears and then disappears quickly. I have included a screenshot. Please help me fix this!

    Attached files:  Screenshot (190).png

  •  2
    Becca replied

    Hello, I haven't heard back and wondered if you would let me know how to fix this.

  •  2
    Becca replied

    Hello, did you have a chance to look at this? Current families can't get to the area they need. I'm wondering if I should revert back to an old Word Press version or what. Please let me know as soon as possible. This is for a school and we need our families to be able to get to this area.

  •  123
    Charles replied

    Hi Becca, 

    Apologies for the delay! I am taking a look at your site now (currently Windows 10 on latest FF) and am unable to replicate the issue. Can you confirm this is still occurring, and if it is, to provide some additional details on how to replicate (OS, Browser, Theme version, and steps)?

    There was an issue with this button addressed a while back with an update, but if you are still experiencing this after updating to v1.4.0, please let me know. 

    Best Regards,
    Charles

  •  2
    Becca replied

    Hello, I reverted back to an old wordpress version so the button is back now. Where do I find the update to the theme? The current version I have is 1.3.7. Are there directions on how to update?

  •  123
    Charles replied

    Hi Becca,

    Thanks for the update. What version of the theme did you install when you were having the issue? And were there any other updates made during (ie. WP update, plugin updates, etc)?

    The 1.4.0v of the theme had an update for the function used to show/toggle that element, and is available on Themeforest (if you've already purchased, you can find it in your "Downloads" section or you may have an option to download from the Product page when you are signed in). 

    For visibility, the Passage theme seems to now have the same issue, and the manual fix can be found here - https://themeisland.ticksy.com/ticket/2660793/

    If you are still having issues after the latest theme update, and you'd like me to take a closer look and directly apply a patch, I'll need temporary credentials (in a private response or ticket) to WP and FTP with the updated theme (showing the issue) to provide hands on support. Alternatively, if you can provide an environment/URL where this is occurring, I can work on putting together a beta release and provide you with that as a theme. 

    Let me know how I can support.

    Best Regards,
    Charles

  •   Becca replied privately
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  •  123
    Charles replied

    I also updated my original comment, to use the toggle function name (instead of the clickToggle). In case anyone else runs across this ticket, here is the snippet:

    Tophat toggle fix - /wp-content/themes/polytechnic/theme-core/theme-assets/javascripts/mythology-key.js line 447 - Add the following function:

    jQuery.fn.toggle = function(a, b) {   return this.on("click", function(ev) { [b, a][this.$_io ^= 1].call(this, ev) }) };

  •   Becca replied privately
  •  123
    Charles replied

    Hi Becca,

    This seems to be resolved (using an incognito window via Chrome and Firefox). Can you confirm?

    Best Regards,
    Charles

    Attached files:  HolyFamily-ToggleWorking.PNG