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  Public Ticket #2386302
WooCommerce pages not scrolling on mobile
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Comments

  •  2
    Sharvette started the conversation

    Hello, some customers on MOBILE are unable to scroll on the product category pages (under the Register page). See the screen shot from a customer.

    This just started. Can you investigate and offer support? It is preventing some purchases.

    Attached files:  95151250_10216888442830903_1490987326891884544_n.jpg

  •  123
    Charles replied

    Hi Sharvette,

    Can you confirm the device OS and version that you are experiencing this issue on? I can't seem to replicate on my end.

    Thanks,
    Charles


  •  2
    Sharvette replied

    Hello Chris,

    Thanks for your response - My customer (the website owner) has an iphone 8 and one of her customers has an iphone11. I don't have information beyond that because I can't survey the website owner's customers. My web developer said it is a JavaScript issue that needs to be fixed but he can't do it.

  •  123
    Charles replied

    Hi Sharvette, 

    I was able to replicate the issue on my end, and able to resolve with the following. Try turning off Nice Scroll in Appearance > Theme Options > Layout Options. Then clear any server cache and browser cache.

    Let me know if that helps,
    Charles

  •  2
    Sharvette replied

    Hello Charles,

    Thanks for your work on this! I have turned off the Nice Scroll and I will check with my customer in the morning to confirm that she and her clients can access the site.