I submitted this ticket privately 5 days ago, and I have received nothing, not even an acknowledgement it was received. Is anybody here? Where else am I supposed to go for help?
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We've been having a problem with our website ever since iOS devices updated to iOS13. The problem is that the site won't scroll on iOS with one finger - it requires 2 fingers. I've tried a million things to fix it, including toggling the Nice Scroll option, and I just can't get it to work. I've created a bare bones sandbox site (http://hne.26d.myftpupload.com/), in which I'm trying to get scrolling to work... I've deleted all the content from the site and started over with a clean installation of the theme, which I today purchased myself - it was a web design company who purchased it when the site was originally created. However, even that site still won't scroll with 1 finger on iOS when using the Passage theme. When I switch the sandbox site to a different theme, however, it scrolls with 1 finger. What am I missing in the Passage theme that is causing this problem? Thank you for your prompt reply.
Thanks for following up with me on this, and I apologize for the delay. I am checking your example url now on iOS 13.3, and scrolling with one finger is currently working.
Can you let me know if I am missing something, or if you have been able to get this to work?
I wish I could say that I helped contribute to the fix, but I've not pushed any theme upgrades to Themeforest during this window. Glad to hear it's working again!
I submitted this ticket privately 5 days ago, and I have received nothing, not even an acknowledgement it was received. Is anybody here? Where else am I supposed to go for help?
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We've been having a problem with our website ever since iOS devices updated to iOS13. The problem is that the site won't scroll on iOS with one finger - it requires 2 fingers. I've tried a million things to fix it, including toggling the Nice Scroll option, and I just can't get it to work. I've created a bare bones sandbox site (http://hne.26d.myftpupload.com/), in which I'm trying to get scrolling to work... I've deleted all the content from the site and started over with a clean installation of the theme, which I today purchased myself - it was a web design company who purchased it when the site was originally created. However, even that site still won't scroll with 1 finger on iOS when using the Passage theme. When I switch the sandbox site to a different theme, however, it scrolls with 1 finger. What am I missing in the Passage theme that is causing this problem? Thank you for your prompt reply.
Hi Charlie,
Thanks for following up with me on this, and I apologize for the delay. I am checking your example url now on iOS 13.3, and scrolling with one finger is currently working.
Can you let me know if I am missing something, or if you have been able to get this to work?
Regards,
Charles
Yes, it is working now! Did someone on your end fix something?? That's great news!
Hi There,
I wish I could say that I helped contribute to the fix, but I've not pushed any theme upgrades to Themeforest during this window. Glad to hear it's working again!