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  Public Ticket #2262714
Errrors with custom-menu-wizard appear after updating to new Wordpress-Version
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  • Michael started the conversation

    Hello Theme-Island-Team,

    after updating to the new Wordpress-Version, i get the attached error-Messages when i open the website. Also the login-Page doesn't work somehow and i get the following error.

    What is wrong and how can i fix it?

    Thanks a lot,

    Michael

    Attached files:  2020-01-06 11_56_15-Window.png
      2020-01-06 12_00_14-Window.png

  •  123
    Charles replied

    Hi There, 

    Based on the error messages that you've included, I'd suggest starting by either updating, or deactivating the "Custom Menu Wizard" plugin. That plugin was originally recommended with the theme, but is not required for the theme to run. If you are using this plugin, though, updating should resolve the issue if the plugin author is supporting the latest version of WP.

    From there, it looks like you also have a couple other plugins not directly included in the theme, which you will want to do the same for.

    If you are still having issues after those recommendations, then please first run through theseStandard Troubleshooting Steps. From there, any additional information to help me replicate the issue will be helpful - Filing a Ticket

    Best Regards,
    Charles

  • vertical01 replied

    Hi Charles,

    thanks for your Message. Unfortunately it is not possible to deactivate the plugin, because I am not able to login to the wordpress backend, because I still get the errors in the attached screenshots.

    How can I solve the problem now?

    Thanks a lot,
    Michael

    Attached files:  2020-01-13 11_39_28-Window.png

  •  123
    Charles replied

    Hi Michael, 

    You can update the plugin folder directory to a different name (ie. plugins-deactivated). This will deactivate any currently running plugins, allowing you to login. I've had to perform this for clients in the past as a standard part of troubleshooting.

    Once you are in, you can create a new plugin directory (or rename the old one), and move/modify/delete/deactivate as needed.

    Here is a high level article on this - https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Let me know if that helps. 

    Charles

  • vertical01 replied

    Thanks a lot - i deactivated the folder and now I am able to login.


    1. I needed to change the Menu-Settings, because the menu didn't work. Still the Menu do no look correctly (see attached screenshot) - do I need to change something in the settings?

    2. Also I see messages regarding the recommend theme-plugins. I tried to update the theme-plugins, but i get an error, that the download produced an error, because there no correct URL could be deliverd. What is here wrong?

    Attached files:  2020-01-16 10_18_16-Window.png
      2020-01-16 10_02_40-Window_Update-and-install-plugins.png
      2020-01-16 10_00_41-Install Required Plugins_error.png
      2020-01-16 10_24_29-Window_Menu.png

  • vertical01 replied

    Did you have already time to have a look at the questions?


    Thank your very much,
    Michael

  •  123
    Charles replied

    Hi Michael,

    Sorry for the wait: 

    1. To fix the menu spacing in the "...Window_Spacing.png" screenshot, try adding this snippet to Appearance > Theme Options > Custom CSS: 

    #section-navigation nav ul.menu ul.sub-menu {
        position: relative;
    }

    I'll need to dig into why the markup is different from what is in the theme, and update the theme if needed to account for this scenario, but that should work for now. Just keep in mind that there is padding on the top & bottom of each item added to the mega-menu panel, and the 2nd row of items will start below the lowest item in the 1st row.

    2. I am looking into the plugin update scenario, WP should handle this natively, but let me check replicate on my side. I should have an answer for you today. 

    Regards,
    Charles

  •  123
    Charles replied

    Hi Michael, 

    So I setup a fresh install on a local host, installed the current version of the theme but with old plugin versions for these two plugins > Then navigated to Appearance > Install Plugins > and for each hit the update button. This is working for me, so I'm not clear why it's not working on your end.

    That said, there is workaround that you can use to update with an alternative method: 

    Download the All Files and Documentation option from ThemeForest for this theme > Extract the Zip > Open the folder and navigate to Resources/Plugins > extract the zip folders for those two plugins > open your FTP connection /wp-content/plugins folder > then drop in the new extracted folders (just make sure to grab the parent folder closest to the first level of files, since sometimes extracting can nest the extracted files into a sub-folder with the same name, for example, mediaboard/mediaboard/etc.) - this is the old school method of updating back when WP didn't have any other options. 

    Let me know where that leaves you. Worst case, you can shoot me login access to your admin panel/FTP and I can upload for you (as a private ticket), but I know you've already waited a while and I don't want to hold you up.

    Here are some articles that provide more details:

    How to Update Premium Plugins

    Downloading and Extracting Included Resources

    Regards,
    Charles

  •   Charles replied privately
  • vertical01 replied

    Hi Charles,

    thanks a lot for the infos. Can you please send me the links to the plugins in that ticket. I couldn't download the plugings from the email.

    Thanks a lot,

    Michael

  •  123
    Charles replied

    Hi Michael, 

    Unfortunately, if downloading them from ticksy doesn't work, I need to recommend getting them from the theme zip package on TF - Downloading and Extracting Included Resources