Okay

Studio Update: Hi Everyone! I'm back and working on some new projects. I'm still supporting my other themes, though, so if you run into a bug report or question not covered in the documentation or under the articles section of this support forum - please let me know.

Fun fact: 9 out of 10 tickets don't have enough information for us to help! That means more work for us and longer wait time for you. Please, help us help you. Read the following and include 01 - 05 (below).

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Hi Everyone and Happy Summer!

We support basic theme questions & bug reports. We are also currently accepting feature requests.

We don't ever support customization requests, new or modified functionality, plugin integrations, hosting issues, themeforest account issues, etc.

So what does this mean?

This means that if you are experiencing issues, to first make sure your install is (required):

  1. Up-to-date: Running the latest/updated theme, plugins, & WP version
  2. Stock: Unaltered theme files and all non-theme-included plugins deactivated

These steps are necessary for us to be able to help: Standard Troubleshooting Steps

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If you have multiple questions please open individual tickets to help expedite your tickets.

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From there, if you are still have a bug that you would like to report, please include the following:

01: An active URL to the element(s) in question. (If you're working on localhost, unless its a known issue, unfortunately it's hard for us to help unless we can see a live example

02: Screenshot(s) or screencast to help illustrate the issue

03: A walkthough on "how to replicate this issue" on our end

04: An endgoal of what you would like to achieve and/or what you would like us to do (for example "fix it" isn't always applicable)

05: A temporary login if necessary (as a private ticket or as a private response to a public ticket) so that we can further diagnose the issue

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Don't forget to re-read your ticket! If it doesn't make sense to you, it won't make sense to us ; )

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Quick Links

Support Policy: http://themeisland.ticksy.com/article/1455

Updating: http://themeisland.ticksy.com/article/1859

Premium Plugins: http://themeisland.ticksy.com/article/1860

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Additional Information:

We do our best to answer all tickets within two business days. You're information from the checklist above will help us help you faster. If it appears the issue is plugin-related, we may kindly ask that you contact the author of your plugin/code for support. Each time you post, your ticket will get sent to the bottom of the queue, so it's best to wait for a response before posting again to ensure your ticket is answered as fast as possible.

Cheers! Charlie

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  Public Ticket Activity

Eduardo Fix Second Menu drop down   Updated 3 hours ago   6   Polytechnic | Powerful Education, Courses & Events Most recent comment from Eduardo: screenshots example...  Matt Ever seen something like this?   Updated 3 weeks ago   2 Tabula Rasa Most recent comment from Charles Jones: Hi Matt,  I'd be happy to check it out. I use to do a lot with authors over at WPTuts+ and always interested to check out another authors work. Cheers, Charlie John Mobile menu not working in Firefox   Updated July 12, 2016   4   Campus | Premium Multipurpose WordPress Theme Most recent comment from Charles Jones: Glad to hear it and keep me posted. Also, make sure to clear your server cache if necessary and have your client clear their browser cache as well.  Geremias Rodriguez Logo in the center   Updated July 11, 2016   4   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Okay, so I've confirmed the issue that you're having on your install with the Header Layout option. The option is select-able, but reverts back to the default value after hitting ... Lucid Recce Course Catalog - Remove Search bar ?   Updated July 4, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Hi Lucid,  Are you referring to the Course Catalog Page Template? - example here: http://polytechnic.themeisland.net/colleges-schools/course-catalog/ If so, I can add this as a feature ... designvito Ajaxy error   Updated June 27, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Hi There,  Thanks for bringing this to my attention.  My guess is that the Ajaxy Live Search plugin is offering an additional plugin to extend what it does though a companion plugin. I don't ... Lucid Recce Hover Image Text - Mac display variances   Updated June 24, 2016   5   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Hi Lucid,  I completely understand where you are coming from, and I commend you for touching base with me regarding your concerns. You're right to be hesitant when it comes to updating, but ... Jay Problem with Visual Composer and sizing question   Updated June 20, 2016   6   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: I'm also providing them here to help out, but I still recommend downloading the entire theme-download-package so that you have all of the assets included with this product.  Lucid Recce Events Calendar - Styling border colour   Updated June 13, 2016   4   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Glad to hear that helped! Lucid Recce Secondary Theme Sidebar - Hover boxes   Updated May 30, 2016   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Lucid Recce: Hi Thank you for this. All sorted. Regards Lucid Lucid Recce Call to Action Row - Editing buttons   Updated May 30, 2016   6   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Sure! Check out the attached screenshots. Essentially you can modify this within the VC Row options. You'll also see an example of using inline styles to manage more details on a per ... Rajesh Program Menu   Updated May 30, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Hi Rajesh,  Yep, I include a step by step walkthrough of this in the documentation in step 4.2.5-1 (see attached). If you deleted actual menus, then you'll need to rebuild these. I've included ... Lucid Recce DEMO CONTENT WORKING !!   Updated May 9, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Thanks for the update Lucid. Happy to help and to hear that you found a solution that worked for you! I'll make a note of the GoDaddy issues in case anyone else runs into ... Lucid Recce Demo Content Upload Issues   Updated May 9, 2016   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones: Hi Lucid,  Checked the link provided earlier but I'm getting a 404. No errors is a good thing, but the long list of errors wasn't necessarily a bad thing since it would most of the time ... David Visual Composer not working/loading   Updated May 6, 2016   4   Polytechnic | Powerful Education, Courses & Events Most recent comment from David: That did it! Thanks for the help!
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