Okay

Studio Update: Hi Everyone! I'm back and working on some new projects. I'm still supporting my other themes, though, so if you run into a bug report or question not covered in the documentation or under the articles section of this support forum - please let me know.

Fun fact: 9 out of 10 tickets don't have enough information for us to help! That means more work for us and longer wait time for you. Please, help us help you. Read the following and include 01 - 05 (below).

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Hi Everyone and Happy Summer!

We support basic theme questions & bug reports. We are also currently accepting feature requests.

We don't ever support customization requests, new or modified functionality, plugin integrations, hosting issues, themeforest account issues, etc.

So what does this mean?

This means that if you are experiencing issues, to first make sure your install is (required):

  1. Up-to-date: Running the latest/updated theme, plugins, & WP version
  2. Stock: Unaltered theme files and all non-theme-included plugins deactivated

These steps are necessary for us to be able to help: Standard Troubleshooting Steps

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If you have multiple questions please open individual tickets to help expedite your tickets.

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From there, if you are still have a bug that you would like to report, please include the following:

01: An active URL to the element(s) in question. (If you're working on localhost, unless its a known issue, unfortunately it's hard for us to help unless we can see a live example

02: Screenshot(s) or screencast to help illustrate the issue

03: A walkthough on "how to replicate this issue" on our end

04: An endgoal of what you would like to achieve and/or what you would like us to do (for example "fix it" isn't always applicable)

05: A temporary login if necessary (as a private ticket or as a private response to a public ticket) so that we can further diagnose the issue

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Don't forget to re-read your ticket! If it doesn't make sense to you, it won't make sense to us ; )

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Quick Links

Support Policy: http://themeisland.ticksy.com/article/1455

Updating: http://themeisland.ticksy.com/article/1859

Premium Plugins: http://themeisland.ticksy.com/article/1860

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Additional Information:

We do our best to answer all tickets within two business days. You're information from the checklist above will help us help you faster. If it appears the issue is plugin-related, we may kindly ask that you contact the author of your plugin/code for support. Each time you post, your ticket will get sent to the bottom of the queue, so it's best to wait for a response before posting again to ensure your ticket is answered as fast as possible.

Cheers! Charlie

Public Tickets

Sharvette Bonu Sidebar   Polytechnic | Powerful Education, Courses & Events   Updated 13 hours ago   2 Most recent comment from Charles Jones:Hi Sharvette,  Thanks for the questions.  01 - Custom Sidebar Per Page: Check out this article and let me know if that helps with this: How to Replace the Default Sidebar with a Custom Sidebar Per P ... Al Catelli Theme Option Properties   Campus | Premium Multipurpose WordPress Theme   Updated 13 hours ago   2 Most recent comment from Charles Jones:Hi Al, Thanks for filing this with me and I'm happy to help! 01 - First, try running through our Standard Troubleshooting Steps to see if that clears this up for you. 02 - From there, if you are still ... Al Catelli Demo XML File   Campus | Premium Multipurpose WordPress Theme   Updated 13 hours ago   3 Most recent comment from Charles Jones:Thanks for the update! Keep me posted if you still need help with this one.  Cheers! Charlie Support Policy | Articles | Standard Troubleshooting Steps | File a Support Request Global Import Demo content   Campus | Premium Multipurpose WordPress Theme   Updated 13 hours ago   2 Most recent comment from Charles Jones:Hi Global, Thanks for the question and I apologize about the wait over the weekend. 00 - Ajaxy Live Search: Let me know if this ticket helps with this one: https://themeisland.ticksy.com/ticket/88454 ... Magda Course program   Polytechnic | Powerful Education, Courses & Events   Updated 4 days ago   4 Most recent comment from Charles Jones:Hi Magda,  Thanks for the additional feedback and I apologize if I've overlooked something here.  Originally my understanding is that, although it's the same course with the same instructor on diffe ...