Okay

Studio Update: We're officially back and already working on some cool new features and designs that we're excited to share with you.

Fun fact: 9 out of 10 tickets don't have enough information for us to help! That means more work for us and longer wait time for you. Please, help us help you. Read the following and include 01 - 05 (below).

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Hi Everyone and Happy Summer!

We support basic theme questions & bug reports. We are also currently accepting feature requests.

We don't ever support customization requests, new or modified functionality, plugin integrations, hosting issues, themeforest account issues, etc.

So what does this mean?

This means that if you are experiencing issues, to first make sure your install is (required):

  1. Up-to-date: Running the latest/updated theme, plugins, & WP version
  2. Stock: Unaltered theme files and all non-theme-included plugins deactivated

These steps are necessary for us to be able to help: Standard Troubleshooting Steps

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If you have multiple questions please open individual tickets to help expedite your tickets.

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From there, if you are still have a bug that you would like to report, please include the following:

01: An active URL to the element(s) in question. (If you're working on localhost, unless its a known issue, unfortunately it's hard for us to help unless we can see a live example

02: Screenshot(s) or screencast to help illustrate the issue

03: A walkthough on "how to replicate this issue" on our end

04: An endgoal of what you would like to achieve and/or what you would like us to do (for example "fix it" isn't always applicable)

05: A temporary login if necessary (as a private ticket or as a private response to a public ticket) so that we can further diagnose the issue

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Don't forget to re-read your ticket! If it doesn't make sense to you, it won't make sense to us ; )

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Quick Links

Support Policy: http://themeisland.ticksy.com/article/1455

Updating: http://themeisland.ticksy.com/article/1859

Premium Plugins: http://themeisland.ticksy.com/article/1860

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Additional Information:

We do our best to answer all tickets within two business days. You're information from the checklist above will help us help you faster. If it appears the issue is plugin-related, we may kindly ask that you contact the author of your plugin/code for support. Each time you post, your ticket will get sent to the bottom of the queue, so it's best to wait for a response before posting again to ensure your ticket is answered as fast as possible.

Cheers! Charlie

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  Public Ticket Activity

Lucid Recce Secondary Theme Sidebar - Hover boxes   Updated 1 day ago   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Lucid Recce:HiThank you for this.All sorted.RegardsLucid Lucid Recce Call to Action Row - Editing buttons   Updated 1 day ago   6   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Sure! Check out the attached screenshots. Essentially you can modify this within the VC Row options. You'll also see an example of using inline styles to manage more details on a per element basis. ... Rajesh Program Menu   Updated 1 day ago   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Hi Rajesh,  Yep, I include a step by step walkthrough of this in the documentation in step 4.2.5-1 (see attached). If you deleted actual menus, then you'll need to rebuild these. I've included ... Lucid Recce DEMO CONTENT WORKING !!   Updated 3 weeks ago   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Thanks for the update Lucid. Happy to help and to hear that you found a solution that worked for you! I'll make a note of the GoDaddy issues in case anyone else runs into ... Lucid Recce Demo Content Upload Issues   Updated 3 weeks ago   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Hi Lucid,  Checked the link provided earlier but I'm getting a 404. No errors is a good thing, but the long list of errors wasn't necessarily a bad thing since it would most of the time just ... David Visual Composer not working/loading   Updated May 6, 2016   4   Polytechnic | Powerful Education, Courses & Events Most recent comment from David:That did it! Thanks for the help! Scott Using SSL   Updated May 3, 2016   4   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Thanks for the update! My guess, then, is that to start overriding files in sub-directories you'd need to add a new functions file in the primary directory/level of the child theme to enqueue any ... Lucid Recce Polytechnic Theme Update - Envato   Updated May 2, 2016   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Thanks for the update Lucid! Make sure to update the Visual Composer plugin also (included in the All files and documentation download option):  WordPress 4.5 + & Standard Troubleshooting ... Kathleen Watt SuperFish Menu   Updated April 28, 2016   2   Campus | Premium Multipurpose WordPress Theme Most recent comment from Charles Jones:Hi Kathleen,  Thanks for the question. I see what you mean and have some possible solutions for you:  01 - First, you might consider moving sub-menus of sub-menus closer to the parent. ... Scott Theme does not declare Sensei support   Updated April 25, 2016   5   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Great! Thanks for the update.  reynaldo Add columns to footer   Updated April 22, 2016   2   Campus | Premium Multipurpose WordPress Theme Most recent comment from Charles Jones:Here's a beta copy of that update to help out ;) Jose Miguel Change footer plugin   Updated April 11, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Hi Jose,  Thanks for being patient over the weekend. You can manage this by navigating to Appearance > Theme Options > Footer Options (see screenshot).  From there, you can manage the ... Jake Responsive   Updated April 8, 2016   2   Campus | Premium Multipurpose WordPress Theme Most recent comment from Charles Jones:Hi Jake,  Thanks for the question and for making this public. I'll post my private response here just in case: On my end, it looks like there is some custom CSS at play here that's not ... Naomi social media alt-text   Updated March 23, 2016   3   Polytechnic | Powerful Education, Courses & Events Most recent comment from Naomi:Thanks a lot Charlie.  Implemented and appreciated,naomi Gene PREMIUM PLUGIN UPDATE   Updated March 17, 2016   2   Polytechnic | Powerful Education, Courses & Events Most recent comment from Charles Jones:Hi Gene,  Thanks for the question. I get this one a lot, so I put together an FAQ to cover questions relating to this:  ** Premium Plugins FAQ: Do I need a license code? Need the ...
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