Hi Everyone and Happy New Year!

Welcome to the Theme Island Studios support forum. We are here to help Monday - Thursday (Pacific Standard Time).

Please read the following and provide as much information as possible to clearly illustrate your issue and endgoal. I try my best to get back to everyone within 24 hours during normal business hours, and providing enough info is key for me being able to help.

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If you have any questions, feedback, or issues, please file a ticket and include the following:

01: Update all plugins & deactivate all (non-theme-included) third-party plugins

02: Re-download & re-upload a fresh/stock/updated copy of the theme

03: An active URL to the elements in question that we can check out. (If you're working on localhost, unless its a known issue, unfortunately it's hard for us to help unless we can see a live example.)

04: Screenshot(s) to help illustrate the issue, as it will help us understand and diagnose the problem. 

05: A walkthough on how to replicate this issue on our end

06: An endgoal of what you would like to achieve and or what you would like us to do (for example "fix it" isn't always applicable)

07: A temporary login if necessary (as a private ticket or as a private response to a public ticket) so that we can further diagnose the issue

08: If you have multiple questions please open individual tickets to help expedite your tickets.

09: Don't forget to re-read your ticket! If it doesn't make sense to you, it won't make sense to us ; )

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Quick Links

Support Policy: http://themeisland.ticksy.com/faq/1455

Updating: http://themeisland.ticksy.com/faq/1859

Premium Plugins: http://themeisland.ticksy.com/faq/1860

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Additional Information:

We do our best to answer all tickets within one business day. You're information from the checklist above will help us help you faster. If it appears the issue is plugin-related, we may kindly ask that you contact the author of your plugin/code for support. Each time you post, your ticket will get sent to the bottom of the queue, so it's best to wait for a response before posting again to ensure your ticket is answered as fast as possible.

Cheers! Charlie

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